Question 1

What's included in a monthly retainer?

Accepted Answer

Everything from filming and editing to posting, caption writing, hashtag research, community management, and Google Business updates. Depending on your plan, it also includes Meta ads management and monthly strategy calls. You hand us the keys and we run the engine.

Question 2

Do you post the content or do I?

Accepted Answer

We handle posting on your behalf. You don't need to lift a finger. If you'd prefer to approve posts before they go live, we can set up a simple review process, though most clients trust us to just get it done.

Question 3

How many videos do I get per month?

Accepted Answer

It depends on your plan. Starter includes 3 to 4 posts per week, Growth includes 5 to 7, and Scale includes daily content. All plans are designed to keep your feed active and your audience engaged consistently.

Question 4

Do you write captions and hashtags?

Accepted Answer

Yes. Every post comes with a fully written caption and researched hashtags optimised for your audience and platform. You'll never need to think about what to write.

Question 5

What platforms do you manage?

Accepted Answer

Primarily Instagram and TikTok, with content cross-posted to Facebook Reels and YouTube Shorts where relevant. We focus on the platforms that drive the most results for your business type rather than spreading thin across everything.

Question 6

Do you respond to comments and messages?

Accepted Answer

Yes, community management is included. We respond to comments and DMs in your brand voice to keep your audience engaged and your inbox from piling up. For higher-value or complex enquiries, we'll flag those for you to handle personally.

Question 7

Can I customise my package?

Accepted Answer

Absolutely. Our three tiers cover most needs, but if your business requires something specific, whether that's more filming days, additional platforms or a bespoke content mix, we'll build a plan around you. Book a call and we'll work it out together.

Question 8

Is there a minimum commitment?

Accepted Answer

Yes. All retainer packages require a minimum 3-month commitment. Content marketing compounds over time, and one month won't build the momentum your business needs. Three months gives us the time to build, test, and scale what works.

Question 9

Can I upgrade or downgrade my plan?

Accepted Answer

You can upgrade at any time. Downgrades are reviewed at the end of your current commitment period. If your goals change, just let us know and we'll make it work.

Question 10

Do you offer one-off projects?

Accepted Answer

Yes. Our Signature Production Bundle is a single-session content package, ideal if you need a high-impact content drop for a launch or brand refresh without a long-term commitment. It's a one-off delivery, not ongoing management.

Question 11

Do you provide content strategy as well?

Accepted Answer

Yes. Strategy is baked into what we do, not bolted on as an afterthought. We research your audience, analyse what's performing in your niche, and build a content direction that's designed to convert attention into customers, not just views.

Question 12

Can you manage multiple accounts?

Accepted Answer

Yes, we can manage multiple social profiles for a single business. If you have more than one brand or location, get in touch and we'll put together a quote that covers everything.

Question 13

Do you offer content planning in advance?

Accepted Answer

Yes. We plan content ahead so you always know what's coming. Growth and Scale clients receive a content calendar each month so you can see the schedule, flag anything, and stay in the loop without being in the weeds.

Question 14

Will I have a dedicated point of contact?

Accepted Answer

Yes. You won't be passed around or left waiting on a ticket system. Scale clients get a dedicated account manager. All clients have a direct line to the team throughout the week.

Question 15

How involved do I need to be each month?

Accepted Answer

As little or as much as you want. Most clients are almost completely hands-off after the first session. We handle everything so you can focus on running your business. We'll flag anything that genuinely needs your input.

Question 16

How often do you come to film?

Accepted Answer

It depends on your plan. Starter includes short monthly visits, Growth includes more frequent sessions, and Scale includes multiple full shoot days per month. We schedule everything in advance so it never disrupts your operations.

Question 17

How long does a filming session take?

Accepted Answer

Most sessions run between 1 and 4 hours depending on the scope. We work efficiently and are in and out without causing disruption. For full shoot days on Scale, we can be on-site longer to capture as much content as possible.

Question 18

Do I need to prepare anything beforehand?

Accepted Answer

Not much. We'll brief you in advance on what we're looking to capture. Having your space clean and your team aware we're coming is usually enough. We take care of everything else: equipment, angles, direction and flow.

Question 19

What equipment do you use?

Accepted Answer

We shoot on Sony full-frame cameras with professional lenses, DJI stabilizers for smooth cinematic movement, Aputure LED lighting, and DJI microphones for clean audio. The same gear we offer for dry hire is what we use on set.

Question 20

Can I request specific content ideas?

Accepted Answer

Absolutely. If you have ideas, bring them. We love collaboration. If you don't, we'll come with a full shot list based on what's performing in your space. Either way, the final content is always tailored to your brand.

Question 21

Do you film on location or in studio?

Accepted Answer

Primarily on location at your business. This keeps the content authentic and relevant to your local audience. Studio shoots can be arranged for certain projects, so get in touch if that's something you need.

Question 22

Can you travel to my business?

Accepted Answer

Yes. We come to you. Whether you're a restaurant, retail store, service-based business, or office, we'll travel to your location and film on-site. Travel outside our immediate area may incur an additional fee.

Question 23

Do you help with scripting?

Accepted Answer

Yes. If you need to speak on camera, we'll help you structure your message so it feels natural and performs well. We're not interested in stiff autocue reads. We help you sound like yourself, just more confident.

Question 24

How many videos can you film in one session?

Accepted Answer

Typically 10 to 20 pieces of raw content per session, which we then edit into finished short-form videos. The exact output depends on your package and the type of content being captured.

Question 25

Do you provide editing as well?

Accepted Answer

Yes, editing is fully included. We handle everything: cuts, pacing, music, colour grading, captions, and platform formatting. You receive finished, ready-to-post content, not raw footage.

Question 26

Can I review content before it's posted?

Accepted Answer

Yes. If you'd like to approve content before it goes live, we can add a review step to your workflow. Most clients trust us to post directly, but the option is always there if you prefer oversight.

Question 27

Do you shoot vertical content for Reels and TikTok?

Accepted Answer

Yes, vertical short-form is our primary format. Everything we shoot is optimised for Reels, TikTok, and Shorts from the start. We understand what performs on each platform and shoot accordingly.

Question 28

What if I'm not comfortable on camera?

Accepted Answer

That's more common than you'd think, and it's not a problem. We can build great content around your products, your space, your team, and behind-the-scenes moments without putting you on camera. If you do want to appear, we'll make sure you feel comfortable before we roll.

Question 29

Can you film around my working hours?

Accepted Answer

Yes. We schedule sessions around your business, not the other way around. Early mornings, evenings or quieter periods during the week all work. We're flexible and won't disrupt your operations or your customers.

Question 30

What happens if we need to reschedule?

Accepted Answer

Life happens. Just give us reasonable notice and we'll move the session. We ask for at least 48 hours where possible so we can reorganise our schedule without losing the slot entirely.

Question 31

Where do I collect the gear from?

Accepted Answer

Collection is local and we'll confirm the exact pickup point when you book. Everything will be ready, charged, and tested before you arrive so you can get straight to shooting.

Question 32

Is there a damage deposit?

Accepted Answer

Yes. A refundable damage deposit is required at the time of booking. The amount varies depending on the equipment value. It's returned in full as long as the gear is returned in the same condition.

Question 33

Can I extend my rental period?

Accepted Answer

Yes, subject to availability. If you need the gear for longer, just let us know as early as possible and we'll do our best to accommodate. Extended hire is charged at the daily rate.

Question 34

Do you offer a drone operator?

Accepted Answer

Yes. If you'd rather not fly yourself, we can provide an operator to capture the aerial footage for you. This is available on request and priced separately, so get in touch for details.

Question 35

What happens if equipment is damaged?

Accepted Answer

Minor wear is expected. Significant damage is covered by the deposit and, if costs exceed that, the hirer is liable for repair or replacement. We'll always assess damage fairly before making any deductions.

Question 36

What equipment do you offer for hire?

Accepted Answer

We offer Sony A7III camera bundles, DJI RS3 gimbal, Aputure lighting kits including softboxes and LED panels, and the DJI Mini 3 drone. Full specs are available on our rental page.

Question 37

Do you provide cameras and lighting kits?

Accepted Answer

Yes, both are available separately or as part of a bundle. If you're putting together a full kit for a shoot, we can help you choose the right combination for what you're trying to capture.

Question 38

Can beginners rent your equipment?

Accepted Answer

Yes. You don't need professional experience to hire our gear. We do recommend having a basic understanding of the equipment you're renting. If you're unsure, just ask. We're happy to point you in the right direction.

Question 39

Do you offer training on how to use the gear?

Accepted Answer

We can provide a basic handover and walkthrough when you collect. For more in-depth training, get in touch and we'll see what we can arrange. We want you to get the most out of the session.

Question 40

Is delivery available?

Accepted Answer

Delivery may be available depending on location and availability. Get in touch when booking and we'll let you know what's possible. Collection is always the most reliable option.

Question 41

What's included in each rental package?

Accepted Answer

All rentals include fully charged batteries, cleaned and inspected gear, and any essential accessories for that item, including lenses, ND filters, focus motors and light stands. You won't show up and find something missing.

Question 42

Do I need insurance to rent equipment?

Accepted Answer

We recommend having your own public liability or equipment insurance in place, especially for commercial shoots. For casual hires, the deposit covers basic protection. If you're unsure, ask us before booking.

Question 43

What ID or documents do I need?

Accepted Answer

We'll ask for valid photo ID and proof of address at the time of collection. This is standard practice for all rentals and helps protect both parties.

Question 44

Is there a minimum rental period?

Accepted Answer

Our standard minimum is one day. For some items, weekend rates are available which offer better value. Get in touch if you have a specific timeframe and we'll find the most cost-effective option.

Question 45

What results can I realistically expect?

Accepted Answer

Most clients see a meaningful increase in reach, engagement, and inbound enquiries within the first 2 to 3 months. Typical outcomes include 10 to 50% increases in foot traffic, 5,000 to 50,000+ monthly local reach, and a steady flow of DMs and booking requests. Results depend on your business quality, market, and plan tier.

Question 46

Do you guarantee results?

Accepted Answer

We don't make guarantees, and you should be wary of any agency that does. What we guarantee is the quality of our work, the consistency of our delivery, and a strategy built around your specific goals. The results we've achieved for clients speak for themselves.

Question 47

How do you measure success?

Accepted Answer

We track reach, impressions, follower growth, engagement rate, website clicks, and for higher plans, ad conversion data. More importantly, we track what actually matters to you, whether that's more bookings, more walk-ins or more enquiries.

Question 48

What if I'm not happy with the content?

Accepted Answer

Tell us. We'd rather know immediately than have you sitting on content you're not confident about. We'll revise it. Our goal is content you're proud to have representing your brand. If it's not there yet, we keep working until it is.

Question 49

Do you work with new businesses?

Accepted Answer

Yes. We work with businesses at all stages, from just launched to well established. If you're new, we'll help you build a presence from the ground up. If you're established but invisible online, we'll change that.

Question 50

How long does it take to see results?

Accepted Answer

Month 1 is setup and foundation. Month 2 is when most clients start seeing real traction: follower growth, increased reach and inbound messages. By month 3, the compounding effect kicks in. This is why we require a minimum 3-month commitment.

Question 51

Will this help me get more customers?

Accepted Answer

That's the goal. We don't just create content. We create content engineered to drive attention toward your business and convert that attention into enquiries, bookings, and walk-ins. Everything we do is built around your bottom line.

Question 52

Do you track analytics and performance?

Accepted Answer

Yes. We monitor performance across all active platforms and use the data to inform what we create next. Higher-tier plans include regular reporting so you always know what's working and what we're doing about what isn't.

Question 53

What metrics matter most for my business?

Accepted Answer

For most local businesses, the metrics that matter are reach, profile visits, website clicks, DMs, and ultimately bookings or foot traffic. We focus on numbers that connect to revenue, not just likes.

Question 54

Can you help me go viral?

Accepted Answer

We can create content with strong viral potential using hooks, pacing and formats that give it the best chance of being shared. But virality is never guaranteed. What we can guarantee is consistent quality that compounds into serious growth over time.

Question 55

How do you improve engagement over time?

Accepted Answer

Through testing. We identify what resonates with your audience, meaning the formats, topics and hooks that generate the most response, and we double down on those. Engagement improves because we're constantly learning what works for your specific audience.

Question 56

What if my content isn't performing?

Accepted Answer

We adjust. Poor performance is data, not a dead end. We review what isn't working, shift the strategy, and test new approaches. You'll never be left with underperforming content and no plan to fix it.

Question 57

Do you provide reports?

Accepted Answer

Yes. Growth and Scale clients receive monthly performance reports covering reach, engagement, follower growth, and key metrics relevant to their goals. Starter clients can request a summary at any time.

Question 58

How do you adjust the strategy if needed?

Accepted Answer

We review performance regularly and flag changes proactively. If something isn't working, we don't wait for you to notice. We come to you with what we're changing and why. Strategy is never set-and-forget.

Question 59

How quickly can we get started?

Accepted Answer

Quickly. Once you've enquired and we've had an initial call to confirm we're a good fit, onboarding typically takes a few days. Your first filming session is usually booked within the first two weeks.

Question 60

Do I need to sign a contract?

Accepted Answer

Yes. We work on a straightforward service agreement that outlines what's included, the commitment period, and payment terms. It protects both sides and ensures everyone is clear from day one.

Question 61

How do payments work?

Accepted Answer

Retainers are billed monthly in advance. One-off projects and equipment rentals are invoiced with payment due before the work begins or gear is collected. We accept bank transfer.

Question 62

Can I pause or cancel anytime?

Accepted Answer

Not during your minimum commitment period. After the initial 3 months, you can cancel with 30 days' notice. We don't believe in locking people in beyond that. If you're staying, it should be because the results speak for themselves.

Question 63

Do you work outside your local area?

Accepted Answer

Our retainer filming visits are primarily local. For clients outside our immediate area, we can discuss travel arrangements. Equipment rental is also local collection. If you're not sure whether we cover your area, just ask.

Question 64

What's the onboarding process?

Accepted Answer

After your enquiry, we'll schedule a discovery call to understand your business, goals, and content needs. From there we put together your strategy, agree on a plan, get the paperwork signed, and book your first session. Simple.

Every question, answered.

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